Terms & Conditions | Simply Warmer

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Terms & Conditions

We think it’s important that you always know where you stand when you deal with Simply Warmer. We won’t try and overload you with jargon – or swamp you in small print. We’re always plain speaking and above board.

Terms & Conditions

If you’d like a full copy of our Terms and Conditions, please download and print this pdf. It’s everything you need to know.

We are authorised by the FCA; and what that means to you
What can we do?


We can introduce you to our partner, Shawbrook Bank, a company independent of Simply Warmer, who may be able to finance your purchase. We can only introduce you to this specific lender with whom we have a commercial relationship.

Can we help you find a lender to finance your purchase? 


Yes, we are authorised and regulated by the Financial Conduct Authority for Credit Broking. We do not, however, search the whole of the market and can only introduce you to our partner, Shawbrook Bank. If you want to check our authorisation, you can do so by checking the Consumer Credit Register, available at www.fca.org.uk. Our authorisation number is 673665.


Can I source my own finance or pay cash?

Yes. You may source your own financing for your purchase of products and services from Simply Warmer.

What can you do if you wish to complain? 


We are committed to exceeding your expectations. We realise, however, that sometimes things can go wrong. If they do, we have a formal complaints procedure, an overview of which is outlined below. If you would like to request a copy of our full policy, please contact our Customer Service team on 0808 178 1078.

Step 1: Contact us
Get in touch with us and tell us what has gone wrong by using one of the options detailed below.

Call:
Speak directly to a member of our Customer Service team on 0808 178 1078.

E-Mail: Send an e-mail to our Customer Service team at customercare@simplywarmer.co.uk
Post: Write to our Customer Service team at the following address: Customer Service Team, Simply Warmer, Unit B2, Senator Point, South Boundary Road, Knowsley Industrial Park, Liverpool, L33 7RR

Step 2:
What happens next?
We will endeavour to resolve your complaint as soon as we receive it. However, sometimes your complaint may be more complex and as a result, we may need time to investigate. If we require more time, we will send you a written acknowledgement of your complaint receipt within 5 working days.

Step 3: Our response
We’ll let you have a full response (or, in the unlikely event we’re not in a position to provide a response, an explanation and update) within 8 weeks of us receiving your complaint. If after receiving our final response you remain dissatisfied you have the right to refer your complaint to the Consumer Ombudsman or the Financial Ombudsman.

Step 4:
The Ombudsman (if required)
If, after receipt of our final written response, you feel we have been unable to resolve your complaint, you can request a review of the complaint and response from the Consumer Ombudsman or the Financial Ombudsman. If you wish to refer your complaint to the relevant Ombudsman Service you must do this within six months of the date of our final response.

The contact details are:

The Financial Ombudsman Service


Postal Address
: Exchange Tower, London, E14 9SR
Enquiries and Consumer Helpline: 0800 023 4567 or, from a mobile, 0300 123 9123
E-mail: complaint.info@financial-ombudsman.org.uk


The Consumer Ombudsman Service


Contact via the website: www.consumer-ombudsman.org
Telephone: 0333 300 1620

Our Partners

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Accreditations & Awards

Gas Safe Register Safecontractor Approved Which Trusted trader British Safety Council British Safety Council 2 NIC EIC Approved Contractor