Privacy Policy | Simply Warmer

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Privacy & Data Protection Policy

Your privacy is very important to us. We have put in place measures to ensure that any personal information or data that we obtain from you is processed in accordance with the accepted principles of good information handling.

By using our services/this website you are agreeing to the terms of this Privacy Policy. If you have any queries regarding this policy or complaints about our use of your information, please contact our Customer Service team on 0808 178 1078.

Data Protection

Simply Warmer is a trading name of Warmer Energy Services Limited and complies with the Data Protection Act 1998, and treats all personal information as private and confidential. We shall only use your name and other information relating to you when you want to apply for products or services from us in the manner set out in these Terms of Use and the terms and conditions applicable to the product or service you have applied for.

We will ensure that your information is accurate and up to date, that we do not keep it for longer than necessary and that appropriate measures are in place to protect the information from any unauthorised use, except where disclosure is made at your request or with your consent, or where we are required by law to disclose it.

The Data Protection Act gives you the right to receive details of the information Simply Warmer holds about you and to have any inaccurate details amended. Any request for your data must be in writing and addressed to The Data Protection Officer, Simply Warmer c/o Warmer Energy Services Limited, Unit B2, Senator Point, South Boundary Road, Liverpool, L33 7RR.

Using your information

If you visit our website, call us via telephone or write to us, we may collect information when you register with us or apply for a product or a service, such as your name, e-mail address, postal address, telephone/mobile number, financial details, national insurance number, payment card details and bank account details. Once registered you are no longer anonymous to us. We need this information in order to verify your identity, whether to go ahead with your application, to provide our products and services, to collect payment from you, to detect any fraud or website abuses, to send you information relevant to your account and in case we have any queries.

We may also collect and store some of the above information and the nature of your enquiry when you make an enquiry. We use that information for responding to your enquiry. If you contact us we may keep a record of that correspondence and if another registered user contacts us about you, your activities on this website or your postings on this website, we may collect such information in a file specific to you.

If you apply for any product or services with us, we will share this information with our financial partner, Shawbrook Bank, who may also obtain information about you from third parties such as credit reference agencies and fraud prevention agencies as to your financial status, whether you are subject to civil or criminal proceedings, whether you are undergoing medical treatment or have unspent criminal convictions not including minor motoring offences.

Once you become our customer, we will process, transfer and disclose your information to provide you with products and services, deal with your transactions, for the internal operational requirements for our company (including, for example, product development and IT systems testing), to manage our relationship with you (including marketing if you have agreed to it) and to carry out surveys, business analysis and market research. Once you become our customer, we reserve the right to pass data about you or your account to third parties for administrative purposes, fraud prevention, terrorism prevention, money laundering, debt tracing, fighting crime or where we are required to do so by law. We may transfer our databases containing your personal information if we sell our business or part of it. In such circumstances, we will notify you of any change in ownership.

We may also disclose your information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating these Terms of Use or may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users, or anyone else that could be harmed by such activities. We may disclose your information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service, and improve our products and services offering.

Third party links

This website may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our privacy policy.

IP addresses

We collect IP addresses for system administration and to report aggregate information to our partners (if any).

Other than as set out in these Terms of Use or any applicable product terms and conditions, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in these Terms of Use or unless we are required to do so by law.

Cookie policy

What are cookies?

Our website uses three cookies. A cookie is a small file of letters and numbers that we put on your computer or mobile device when you visit a site or page. These cookies allow us to distinguish you from other users of our website. They help us provide you with a good experience when you browse our website and also allow us to improve our site. None of the cookies on our website collect personally identifiable information about you.

Our use of cookies

At Simply Warmer we use cookies in the following ways:

Strictly necessary cookies

These cookies are essential to enable you to move around the websites and use its features, such as accessing secure areas of the websites. Without these cookies, our websites will not work properly.

Analytical and Performance cookies

These types of cookies allow us to recognise and count the number of visitors and see how visitors move around our website when they are using it. This assists us in improving the way our website works e.g. by ensuring that users are finding what they are looking for easily. These are temporary cookies and expire at the end of a browser session. ‘Performance’ cookies collect information about how you use our websites, for instance, which pages you go to most often and if you get error messages from those pages.

By using our website, you agree to the use of cookies.

How to enable and disable cookies

Cookies help you get the most out of our website. However, you may set up your browser to disallow them. Please remember, if you do delete all your cookies, some features of our websites, such as remembering your login details, will not work and your experience on our websites may be affected. For your convenience we provide links to the cookie management pages for the most popular web browsers:

  • Chrome
  • Internet Explorer
  • Firefox
  • Safari

More information

More information on how businesses use cookies and how to remove cookies is available at the following third party websites: www.allaboutcookies.org and www.allaboutcookies.org/manage-cookies/index.html.

We want your experience with Simply Warmer to be as safe as possible and the security of your data is of the utmost importance to us. However, internal measures we have in place alone cannot protect you personally from the potential of cyber attacks external to our systems.

There are many things you, as an electronic user, can do to protect yourself from these attacks just by being aware of the potential threats. We hope the information provided on this page will give you an insight to what can happen and how to protect yourself.

Customer security

Electronic communication from Simply Warmer

Within the normal course of our business with you, Simply Warmer may call, email or text you (depending on your preferences) to confirm details of a transaction. If we contact you by email or text, we will never ask you to send personal or sensitive information online.

If you receive any communication from Simply Warmer that you are suspicious about, always check directly with us to confirm the validity of it.

Phishing Scams

The term ‘Phishing’ is an action where fraudsters send you electronic emails or texts which look like they come from an official source, often from a payment institution (banks, Paypal etc), asking for personal and security information. They are looking for you to divulge enough information for them to use to either take payments directly from your accounts or
use information you give them to pay for items online. Software can be downloaded from emails, where the user is unaware of the content, which can infect your PC and can send sensitive data to the fraudsters (Malware).

Text messages can also be used to fool you into calling premium rate numbers charging you high call rates for which they receive a percentage of those call costs.

Keep yourself secure
  • Always be aware of opening emails and attachments from sources that you are unsure about or look too good to be true.
  • Protect your data with up-to-date anti-virus and internet security software.
  • Back up sensitive files on your computer on a separate source in case you need to restore this information later.
  • Keep your information private. Do not share logon details with others or with anyone asking for it online.

Online safety – how to protect yourself and family: https://www.getsafeonline.org/

The Metropolitan Police also issues guidance on the different types of scams that can occur. A PDF version is available here: http://www.met.police.uk/docs/little_book_scam.pdf

Reporting internet crime to the National Fraud and Cyber Crime Reporting Centre: http://www.actionfraud.police.uk

Accessibility

At Simply Warmer we work continually to make our products and services as accessible as possible for our customers.
We follow guidelines recommended by the World Wide Web Consortium’s (W3C) web access initiative and our website conforms to W3C standards. We aim for our website(s) to be compatible with recent versions of commonly used:

  • screenreaders
  • speech recognition software,
  • browser screen magnifiers, and
  • speech and other assistive technology built into computer and smartphone operating systems.

Getting support to help you customise your settings
How to zoom in and out in your browser

  • For PCs, press ‘Ctrl’ and ‘+’ (plus) to increase the zoom and ‘Ctrl’ and ‘-’ (minus) to decrease the zoom. Press ‘Ctrl’ and ‘0’ to reset to default.
  • For Macs, press ‘Cmd’ and ‘+’ (plus) to increase the zoom and ‘Cmd’ and ‘-’ (minus) to decrease the zoom. Press ‘Cmd’ and ‘0’ to reset to default.

The BBC’s ‘My Web My Way’ provides detailed information on how to change browser and computer settings to suit you.

If you have problems using a computer because of a disability or impairment then you may wish to visit AbilityNet’s My Computer My Way web site which provides lots of advice on how to make your computer easier to use. AbilityNet are experts in the field of computing and disability and they provide a free service to individuals with disabilities to assess their computing needs (call AbilityNet free on 0800 269 545 for more information).

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Accreditations & Awards

Gas Safe Register Safecontractor Approved Which Trusted trader British Safety Council British Safety Council 2 NIC EIC Approved Contractor