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Freephone 0808 178 1078
Monday to Friday: 8am to 8pm; Saturday: 8.30am to 5.30pm
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Your privacy is very important to us. We have put in place measures to ensure that any personal information or data that we obtain from you is processed in accordance with the accepted principles of good information handling.
We will ensure that your information is accurate and up to date, that we do not keep it for longer than necessary and that appropriate measures are in place to protect the information from any unauthorised use, except where disclosure is made at your request or with your consent, or where we are required by law to disclose it.
The Data Protection Act gives you the right to receive details of the information Simply Warmer holds about you and to have any inaccurate details amended. Any request for your data must be in writing and addressed to The Data Protection Officer, Simply Warmer c/o Warmer Energy Services Limited, Unit B2, Senator Point, South Boundary Road, Liverpool, L33 7RR.
If you visit our website, call us via telephone or write to us, we may collect information when you register with us or apply for a product or a service, such as your name, e-mail address, postal address, telephone/mobile number, financial details, national insurance number, payment card details and bank account details. Once registered you are no longer anonymous to us. We need this information in order to verify your identity, whether to go ahead with your application, to provide our products and services, to collect payment from you, to detect any fraud or website abuses, to send you information relevant to your account and in case we have any queries.
We may also collect and store some of the above information and the nature of your enquiry when you make an enquiry. We use that information for responding to your enquiry. If you contact us we may keep a record of that correspondence and if another registered user contacts us about you, your activities on this website or your postings on this website, we may collect such information in a file specific to you.
If you apply for any product or services with us, we will share this information with our financial partner, Shawbrook Bank, who may also obtain information about you from third parties such as credit reference agencies and fraud prevention agencies as to your financial status, whether you are subject to civil or criminal proceedings, whether you are undergoing medical treatment or have unspent criminal convictions not including minor motoring offences.
Once you become our customer, we will process, transfer and disclose your information to provide you with products and services, deal with your transactions, for the internal operational requirements for our company (including, for example, product development and IT systems testing), to manage our relationship with you (including marketing if you have agreed to it) and to carry out surveys, business analysis and market research. Once you become our customer, we reserve the right to pass data about you or your account to third parties for administrative purposes, fraud prevention, terrorism prevention, money laundering, debt tracing, fighting crime or where we are required to do so by law. We may transfer our databases containing your personal information if we sell our business or part of it. In such circumstances, we will notify you of any change in ownership.
We collect IP addresses for system administration and to report aggregate information to our partners (if any).
What are cookies?
Our website uses three cookies. A cookie is a small file of letters and numbers that we put on your computer or mobile device when you visit a site or page. These cookies allow us to distinguish you from other users of our website. They help us provide you with a good experience when you browse our website and also allow us to improve our site. None of the cookies on our website collect personally identifiable information about you.
Strictly necessary cookies
These cookies are essential to enable you to move around the websites and use its features, such as accessing secure areas of the websites. Without these cookies, our websites will not work properly.
Analytical and Performance cookies
These types of cookies allow us to recognise and count the number of visitors and see how visitors move around our website when they are using it. This assists us in improving the way our website works e.g. by ensuring that users are finding what they are looking for easily. These are temporary cookies and expire at the end of a browser session. ‘Performance’ cookies collect information about how you use our websites, for instance, which pages you go to most often and if you get error messages from those pages.
How to enable and disable cookies
Cookies help you get the most out of our website. However, you may set up your browser to disallow them. Please remember, if you do delete all your cookies, some features of our websites, such as remembering your login details, will not work and your experience on our websites may be affected. For your convenience we provide links to the cookie management pages for the most popular web browsers:
We want your experience with Simply Warmer to be as safe as possible and the security of your data is of the utmost importance to us. However, internal measures we have in place alone cannot protect you personally from the potential of cyber attacks external to our systems.
There are many things you, as an electronic user, can do to protect yourself from these attacks just by being aware of the potential threats. We hope the information provided on this page will give you an insight to what can happen and how to protect yourself.
Electronic communication from Simply Warmer
Within the normal course of our business with you, Simply Warmer may call, email or text you (depending on your preferences) to confirm details of a transaction. If we contact you by email or text, we will never ask you to send personal or sensitive information online.
If you receive any communication from Simply Warmer that you are suspicious about, always check directly with us to confirm the validity of it.
The term ‘Phishing’ is an action where fraudsters send you electronic emails or texts which look like they come from an official source, often from a payment institution (banks, Paypal etc), asking for personal and security information. They are looking for you to divulge enough information for them to use to either take payments directly from your accounts or
use information you give them to pay for items online. Software can be downloaded from emails, where the user is unaware of the content, which can infect your PC and can send sensitive data to the fraudsters (Malware).
Text messages can also be used to fool you into calling premium rate numbers charging you high call rates for which they receive a percentage of those call costs.
Online safety – how to protect yourself and family: https://www.getsafeonline.org/
The Metropolitan Police also issues guidance on the different types of scams that can occur. A PDF version is available here: http://www.met.police.uk/docs/little_book_scam.pdf
Reporting internet crime to the National Fraud and Cyber Crime Reporting Centre: http://www.actionfraud.police.uk
At Simply Warmer we work continually to make our products and services as accessible as possible for our customers.
We follow guidelines recommended by the World Wide Web Consortium’s (W3C) web access initiative and our website conforms to W3C standards. We aim for our website(s) to be compatible with recent versions of commonly used:
Getting support to help you customise your settings
How to zoom in and out in your browser
The BBC’s ‘My Web My Way’ provides detailed information on how to change browser and computer settings to suit you.
If you have problems using a computer because of a disability or impairment then you may wish to visit AbilityNet’s My Computer My Way web site which provides lots of advice on how to make your computer easier to use. AbilityNet are experts in the field of computing and disability and they provide a free service to individuals with disabilities to assess their computing needs (call AbilityNet free on 0800 269 545 for more information).
Please email us if you have trouble using this website. Your feedback helps us make improvements.